How do I ask about a refund or a charge that looks wrong?

Email info@sweetlisteners.com within 1 business day of the session with your account email, the session date and time, and what happened. We'll look at it with you.

Quick rules: cancelling a scheduled session at least 1 hour ahead is free; cancelling within 1 hour, or missing it, means you're charged in full; if your listener cancels or doesn't join, you're not charged. Outside those rules, session fees generally aren't refundable, but every request is reviewed. See "Can I get a refund?" for more.