I can't hear the other person. What should I do?

Turn up your volume, check your headphones, and refresh and rejoin if there's still no sound. Try these in order:

  1. Turn up your device volume and make sure it isn't muted.
  2. If you use headphones or Bluetooth, check they're connected, or unplug them to use the speaker.
  3. Allow microphone (and camera for video) access for sweetlisteners.com in your browser's site settings.
  4. On iPhone, turn the Ring/Silent switch off and tap "Tap to turn on sound" in the session. Tap Speaker to switch between earpiece and speakerphone.
  5. Refresh the page and tap Rejoin. Don't tap End; your remaining time stays on the booking.
  6. Still nothing? Use text chat inside the call to tell the other person, then email info@sweetlisteners.com with the session date and time.
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